CONTRACTS AND USAGE
What you contracted, and what is left.
Contracts, lines, hour banks, rates and usage in one place. Nexo checks the contract before opening or resolving a ticket.
The contract is in a PDF and usage is in a spreadsheet.
Nobody knows what is left until the client asks.
Hours without control
Banks are consumed without a shared record between support and projects.
Scattered rates
Everyone applies their own criterion because there is no single rate.
Late blocking
Service stops after the team has already worked too much.
What it solves
The contract stops being a document and becomes a system rule.
Service lines
Support, projects, consulting and other services with their limits.
Shared banks
Hours split across lines without losing the total.
Rates
Global, per company or per person; euros per hour or per ticket.
Usage
Hours and tickets recorded from Nexo and Projects.
Blocking
Per line, with alerts to the client and the team.
Nexo integration
The agent knows whether they can open, resolve or escalate.
How it works
Define the contract
Company, term, lines and limits.
Split the banks
Hours shared across services and people.
Record usage
Nexo and Projects send hours and tickets to the contract.
Block in time
When a line runs out, the system warns and stops.
Inside the product
Contract, lines and usage, together.
Product view
Contract summary
Term, lines and status in one view.
What it connects to
Contracts is a satellite of Nexo and operations.
Adder IdP
Companies, users and roles.
ExploreL6 Nexo
Blocking and usage in the support flow.
ExploreBilling
Usage is recorded in Contracts; billing remains in the client ERP.
WHO IT IS FOR
For those who bill by service and do not want surprises.
Support providers, consultancies and internal departments splitting hours across teams. The contract becomes a visible rule, not an argument.
What buyers ask first
Does it replace our ERP?
No. Contracts controls contract, usage and blocking; billing stays in the accounting system.
How is usage recorded?
Nexo and Projects send hours and tickets; the contract accumulates them per line.
Can a single line be blocked?
Yes. Blocking is per service line, not per entire contract.
Who can see the contract?
Authorised people in the company and the support team with permission.