SUPPORT WITH CONTEXT
The help desk that knows what you have contracted.
Tickets, SLAs, appointments, contract and team on the same screen. Technicians stop asking and start solving.
Support does not fail for lack of tools. It fails for lack of context.
The ticket lives in an email, the contract in a PDF and the appointment in someone’s calendar.
Tickets by email and WhatsApp
Nobody knows what is open, who owns it or what was promised.
Scattered data
The technician jumps between CRM, contract, inventory and email.
SLAs in the dark
They are missed without warning and the client notices before the provider.
What it solves
One work thread for the team and the client.
Multi-tenant inbox
Each company sees its own; the support team sees its full portfolio.
SLAs and queues
Priorities, target times, assignment and escalation.
Appointments and visits
The client picks a slot; the appointment appears in the technician’s calendar.
Contract and usage
Before opening or resolving, the system knows whether the contract is blocked.
Client portal
Clients open and follow their tickets without calling.
Confidentiality
Tickets visible only to authorised people in the company.
How it works
Arrive
The client opens a ticket or the technician takes a call.
Attend
The agent sees history, contract, asset and conversation in one record.
Schedule
If a visit is needed, a slot is proposed and confirmed.
Close
Report, usage and satisfaction survey in the same flow.
Inside the product
Inbox, ticket record and contract, connected.
Product view
Agent inbox
Priorities, companies and status in one queue.
What it connects to
Nexo is the operational centre; the other apps give it context.
WHO IT IS FOR
For teams that live by solving, not by filling in forms.
Support providers, IT departments and companies serving several entities. If context is scattered, Nexo brings it together.
What buyers ask first
Does it replace our email?
No. Nexo can read and reply to email, but the goal is for the ticket to be the work thread, not the inbox.
Does it integrate with Microsoft 365?
Yes, through Microsoft Graph for shared mailboxes and email.
Can it serve several companies?
Yes. Each company has its own space and the support team can see its portfolio without mixing data.
What happens if the contract is blocked?
Nexo warns and blocks the actions that require it, depending on the service line.